Contact CompareForexBrokers Australia

Get in touch with the team behind the reviews. Melbourne-based, real humans, AU business hours.

At a glance. Office: Flat 1/650 Inkerman Rd, Caulfield North VIC 3161. Phone: 0412 156 618 (Mon-Fri, 9 AM to midnight AEST). Operating company: Compare Forex Brokers Pty Ltd. AFS Authorised Representative No. 001274082 (under Bardin Capital Pty Ltd, AFSL 247858).

How to reach us

The fastest path is the contact form below. Every email through the form lands in a shared inbox monitored by Justin Grossbard and David Levy during AU business hours. We aim to acknowledge every message within one business day.

If your enquiry is urgent, the office line is 0412 156 618 and runs Monday to Friday from 9 AM to midnight AEST. The late finish covers the London and New York sessions for readers checking spreads or platform issues during AU evening hours.

For older or more complex correspondence (legal notices, AFCA escalations, syndication enquiries), we prefer email through the form so we have a written record from the start.

Contact form

The form fields and confirmation flow are listed below. The submission inbox is the operations queue monitored by Justin and David during AU business hours.

Fields:

• Your name (required)
• Email address (required, validated)
• Type of enquiry (required dropdown):
  • General feedback
  • Correction or factual error on a review
  • Syndication or content reuse
  • Press or media enquiry
  • Broker partnership / affiliate enquiry
  • Career or contributor enquiry
  • Complaint about how we have behaved
  • Other
• Subject (optional)
• Message (required, 50 to 3,000 characters)
• Consent checkbox: “I have read the risk disclaimers and understand CompareForexBrokers does not provide personal financial advice.”
• Submit

Confirmation message after submit: “Thanks. We’ve received your message and will respond within one business day. For urgent matters, call 0412 156 618 (Mon-Fri 9 AM to midnight AEST).”

What we do not do

A note on scope, because we get the same off-topic enquiries every week.

• We do not provide trading advice. If you have a question about whether to take a specific position, what stop-loss to set, or whether your strategy is sound, we cannot help. CompareForexBrokers is a Corporate Authorised Representative authorised to provide general financial product information only. Trading questions should go to the broker you are using.
• We do not run a managed fund or signal service. Justin trades his own account. He does not take on managed money. There is no signal subscription. Anyone offering you “Justin Grossbard signals” or “CompareForexBrokers managed accounts” is a scam. Report it to ASIC and to us via the form.
• We cannot resolve disputes between you and a broker. If you have a complaint about how a broker has handled your account, the path is the broker’s internal complaints process first, then AFCA (free, retail-tier dispute resolution).
• We cannot recover funds from offshore brokers. If you have signed up with a broker outside the ASIC perimeter and are now having trouble withdrawing funds, the recovery options are limited. ASIC has a warnings register and Moneysmart resources, both of which are good first stops.

Office address

Compare Forex Brokers Pty Ltd Flat 1/650 Inkerman Rd Caulfield North VIC 3161 Australia

The office is in the inner south-east of Melbourne, about 10 km from the CBD. We do not have a public reception. Visits are by appointment only via the form above.

Phone

Office line: 0412 156 618 International format: +61 412 156 618

Hours: Monday to Friday, 9 AM to midnight AEST.

The line is monitored during AU business hours by the operations team. Calls outside of those hours go to voicemail. We return voicemail messages on the next business day.

Email

For most enquiries, the form on this page is the right channel. We don’t publish a direct email address on the site to keep the spam volume manageable. The form routes the message into the same inbox a direct email would, and we respond from a real person’s email address so you can reply to the thread.

For privacy enquiries (data subject access requests, deletion requests, rights under the Australian Privacy Act), use the form and select “Other” as the enquiry type, with “Privacy” in the subject line.

Social and press

• LinkedIn: linkedin.com/company/compare-forex-brokers
• X / Twitter: @compare_forex
• Justin’s X: @grossbard01
• Facebook: facebook.com/CompareForexBrokers
• YouTube: @compareforexbrokers
• Press archive: muckrack.com/justin-grossbard

For press and media enquiries, the form on this page is monitored daily and Justin responds personally. AU outlets can also reach him directly via LinkedIn for time-sensitive comments on broker news, ASIC announcements or RBA-driven market moves.

Complaints

If your message is a complaint about how we have behaved as a Corporate Authorised Representative, the dispute resolution path is:

1. Internal first. Use the form, select “Complaint about how we have behaved”, and describe the issue. We aim to acknowledge complaints within 5 business days and resolve them within 30 days.
2. AFSL holder. If we cannot resolve the complaint, you may escalate to Bardin Capital Pty Ltd as the AFSL holder under whom we operate.
3. AFCA. If unresolved internally within 30 days, you can escalate to the Australian Financial Complaints Authority on 1800 931 678. AFCA is free for retail clients.

The full disclaimer and dispute resolution detail is on the disclaimers page.